Return Policy

Roll Mobility Branded Products

We accept AUTHORIZED returns on UNUSED products for 30 days after you receive your product. Unused means that the product has not be assembled or used in any way. All returns are subject to a 15% restocking fee. The customer is responsible for returning the product in new, resalable condition. Returns must arrive unused in original packaging, complete with all accessories and user manuals. If any original parts, accessories, documentation or packaging are used, damaged or missing, a 50% restocking fee will be charged. The customer is responsible for paying all costs for return shipping and insurance. Items that have been installed or used will not be accepted for return/refund. Please allow up to 7 business days after we receive the returned item to process your refund. Contact customer service for a Return Authorization.

Drive Medical Products

For returns on Drive Medical products, the customer is required to contact customer service to receive authorization BEFORE returning the product. Authorized returns will be sent to a Drive Medical returns facility. Products returned for reasons other than manufacturer defect or shipping damage will be subject to a 25% restocking fee, and the customer will be responsible for the cost of return shipping.

PLEASE NOTE: For hygienic reasons, we are unable to accept any returns on bathroom safety products, including shower and bath products or commodes.

Unauthorized Returns

Items returned without authorization or items on which the customer refuses delivery are subject to a 25% restocking fee. Items that are returned damaged, used or not in original packaging will be subject to a 50% restocking fee.

Shipping Damage Policy

If you receive a product that has been damaged during shipping, please contact us immediately. We will file a damage report with the shipping company and make arrangements to resolve the damage. Any and all damage must be documented with photos of the damage (this is required to file a claim with the shipping company) and emailed to us within 3 days of delivery.

Order Cancellation Policy

If you cancel an order from the Roll Mobility website after the order is placed and before the item is shipped, there is an order cancellation fee of 7% of the purchase price. This fee is to cover the costs of removing the order from our payment, warehouse, and shipping systems and to help recover the cost of credit card processing and refunding.

Warranty and Repair Policy

To obtain service for an item under warranty, you must provide Roll Mobility with purchase information, including date, purchaser name, and address. Replacement parts will be sent as remedy whenever possible. The warranty does not cover the cost of labor or transportation/shipping charges for the replacement, repair, or installation of defective parts.

See our Warranty page for more information.